Privacy Policy

Welcome to Dion's Pizzas. This Privacy Policy explains how Dion's ("we," "us," or "our") collects, uses, discloses, retains, and protects your personal information when you visit our website at dionspizzas.top, place orders, use our services, or interact with us in any other way. We are committed to protecting your privacy and handling your personal data in an open, transparent, and responsible manner in full compliance with applicable United States federal and state privacy laws.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services immediately.

This Privacy Policy applies to all users of our website, mobile interfaces, online ordering platforms, and any related services offered by Dion's Pizzas. It governs information collected online and, where applicable, offline in connection with our food service operations.

1. About Us and Contact Information

Dion's Pizzas operates the website dionspizzas.top and provides food service products and related services to customers across the United States. For all privacy-related inquiries, requests, or concerns, you may contact us using the details below:

We aim to respond to all privacy-related inquiries within 30 calendar days of receipt. For complex or high-volume requests, we may extend this period by an additional 60 days, in which case we will notify you of the extension and the reason for the delay.

2. Applicable Laws and Legal Framework

As a business operating in the United States, Dion's Pizzas is subject to a range of federal and state privacy and consumer protection laws. Our data practices are designed to comply with:

• The Federal Trade Commission Act (FTC Act), 15 U.S.C. § 45 – which prohibits unfair or deceptive acts or practices in commerce, including those related to privacy and data security.
• The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) – which grants California residents specific rights regarding the collection, use, and sale of their personal information.
• The CAN-SPAM Act – governing commercial email communications.
• The Children's Online Privacy Protection Act (COPPA) – which restricts the collection of personal information from children under the age of 13.
• Applicable state data breach notification laws – which require us to notify affected individuals in the event of a security breach involving their personal information.
• Other applicable state-level consumer privacy laws where they apply to our operations and users.

If you are a California resident, please refer to Section 10 for a detailed description of your rights under the CCPA/CPRA.

3. Information We Collect

We collect various categories of personal information depending on how you interact with our website and services. The types of data we collect include:

3.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (including street address, city, state, and ZIP code)
• Date of birth (where required for age verification purposes)
• Username and password (stored in encrypted format)
• Payment information (processed securely through third-party payment processors; we do not store full credit or debit card numbers)

3.2 Transaction and Order Information

When you place an order or make a purchase through our platform, we collect:

• Order history and details (items ordered, quantities, special instructions)
• Transaction amounts and payment method type (e.g., credit card, debit card)
• Delivery preferences and times
• Loyalty program activity and redemption history
• Customer feedback, ratings, and reviews submitted about our products or services

3.3 Usage Data and Website Interaction Information

When you browse or interact with our website, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages viewed, time spent on pages, and links clicked
• Referring URL (the webpage that directed you to our site)
• Search queries entered within our website
• Session duration and navigation paths
• Error logs and crash data

3.4 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to collect data about your browsing behavior on our website. This includes:

• Session cookies (temporary, deleted when you close your browser)
• Persistent cookies (remain on your device for a set period)
• Functional cookies (to remember your preferences and settings)
• Analytics cookies (to understand how visitors use our website)
• Marketing and advertising cookies (to deliver relevant ads and offers)

For more detailed information about our use of cookies, please refer to Section 8 of this policy.

3.5 Communications and Customer Support Data

When you contact us by email, phone, or through our contact form, we collect:

• The content of your messages and communications
• Your contact details as provided during the interaction
• Records of complaints, inquiries, and resolutions
• Call recordings or transcripts (where legally permitted and disclosed)

3.6 Information from Third Parties

We may also receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or interact with our social media presence)
• Third-party delivery and ordering platforms that process orders on our behalf
• Analytics and advertising partners
• Fraud prevention and identity verification services

4. How We Use Your Information

We use the personal information we collect for the following purposes, all of which are based on legitimate business interests, contractual necessity, legal obligation, or your consent where applicable:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and deliveries
• Managing your account and maintaining account security
• Processing payments and issuing refunds or credits
• Communicating with you about your orders, including confirmation, status updates, and delivery notifications
• Operating and maintaining our loyalty and rewards program

4.2 Customer Support and Communications

• Responding to your inquiries, questions, and complaints
• Providing technical support and troubleshooting assistance
• Notifying you of changes to our services, policies, or terms
• Sending you important service-related announcements

4.3 Marketing and Promotional Activities

• Sending you promotional emails, newsletters, and special offers (where you have consented or where permitted by applicable law)
• Personalizing your experience and displaying content relevant to your preferences and order history
• Running sweepstakes, promotions, contests, and surveys
• Delivering targeted advertisements through our website and third-party platforms
• Measuring the effectiveness of our marketing campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected].

4.4 Analytics and Service Improvement

• Analyzing usage patterns to improve our website functionality and user experience
• Conducting internal research and product development
• Monitoring and analyzing trends in ordering behavior and customer preferences
• Testing new features, products, and promotional strategies
• Generating aggregated, anonymized statistical reports

4.5 Legal Compliance and Safety

• Complying with applicable federal and state laws and regulations
• Detecting, investigating, and preventing fraudulent, unauthorized, or illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Dion's Pizzas, our customers, and the public
• Responding to lawful requests from government authorities or law enforcement agencies

5. How We Share Your Information

We do not sell your personal information to third parties for monetary compensation. However, we may share your information with trusted partners and service providers as described below:

5.1 Service Providers and Business Partners

We engage third-party companies and individuals to assist in operating our business. These service providers may access your personal information only to the extent necessary to perform their functions and are bound by contractual obligations to maintain the confidentiality and security of your data. Categories of service providers include:

• Payment processors – to securely process payment transactions
• Delivery and logistics partners – to fulfill your food orders
• Cloud hosting and infrastructure providers – to store and manage our website and data systems
• Email and communications platforms – to send order confirmations and marketing communications
• Customer support tools – to manage customer inquiries and complaints
• Analytics providers (e.g., Google Analytics) – to analyze website traffic and user behavior
• Advertising networks – to deliver targeted advertisements
• Fraud prevention services – to protect against fraudulent transactions

5.2 Legal Obligations and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request
• Enforce our Terms of Service or investigate potential violations
• Protect against harm to the rights, property, or safety of our company, our customers, or the public
• Detect, prevent, or address fraud, security, or technical issues

5.3 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or similar corporate transaction, your personal information may be transferred to the successor entity as part of the business assets. We will notify you via email and/or a prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data with third parties for research, marketing, analytics, or other business purposes. This data does not identify you personally and is not subject to the restrictions in this Privacy Policy.

5.5 With Your Consent

We may share your information with third parties not described above when we have obtained your explicit consent to do so.

6. Data Security

The security of your personal information is a top priority for Dion's Pizzas. We implement a range of technical, administrative, and physical security measures designed to protect your data from unauthorized access, disclosure, alteration, loss, or destruction. Our security practices include:

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your device and our website. Sensitive data such as passwords is stored using strong one-way cryptographic hashing algorithms.
• Access Controls: Access to personal data is restricted to authorized employees, contractors, and service providers who need access to perform their job functions. We implement role-based access controls and require strong authentication credentials.
• Payment Security: Payment transactions are processed through PCI DSS-compliant third-party payment processors. We do not store complete credit or debit card numbers on our servers.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and testing to identify and remediate potential security risks.
• Employee Training: Our team members receive regular training on data privacy and security best practices.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in accordance with applicable state data breach notification laws in the event of a security incident involving your personal data.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data disposal procedures. In some cases, we may retain anonymized or aggregated data derived from your information indefinitely for research and analytical purposes.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver personalized content and advertisements. A cookie is a small text file placed on your device when you visit a website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. Without these cookies, services you have requested cannot be provided (e.g., maintaining your shopping cart or login session).
• Performance and Analytics Cookies: Collect information about how visitors use our website, such as which pages are most frequently visited. This data helps us improve website performance and user experience.
• Functionality Cookies: Allow our website to remember your preferences (such as your saved addresses or language settings) to provide a more personalized experience.
• Marketing and Advertising Cookies: Used to deliver advertisements relevant to your interests, limit the number of times you see an advertisement, and measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You have the right to accept, reject, or manage your cookie preferences. You can control cookies through:

• Our cookie consent banner – presented when you first visit our website
• Your browser settings – most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is set. Refer to your browser's help documentation for instructions.
• Opt-out tools – for interest-based advertising, you may opt out through the Digital Advertising Alliance (DAA) at www.aboutads.info or the Network Advertising Initiative (NAI) at www.networkadvertising.org.

Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights with respect to your personal information:

9.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including information about the categories of data collected, the purposes for which it is used, and the third parties with whom it is shared.

9.2 Right to Correction

You have the right to request that we correct inaccurate or incomplete personal information we hold about you. You may also update your information directly through your account settings on our website.

9.3 Right to Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions. We may retain information where required by law, necessary for fraud prevention, needed to complete a transaction you requested, or where other legitimate grounds exist for retention.

9.4 Right to Portability

Where technically feasible, you have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format and to transmit it to another service provider.

9.5 Right to Opt Out of Marketing

You have the right to opt out of receiving promotional communications from us at any time. You can do this by clicking "unsubscribe" in any marketing email or by contacting us directly at [email protected].

9.6 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights. We will not deny you services, charge you different prices, provide a different level of quality, or take any other adverse action based solely on your exercise of the privacy rights described in this policy.

9.7 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable request to us by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"

We will verify your identity before processing your request to ensure that we are responding to the correct individual. We may require you to provide identifying information such as your name, email address, and order history to complete verification.

10. Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), in addition to those described in Section 9. These rights include:

10.1 Right to Know

You have the right to request disclosure of:

• The specific categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purpose for collecting or sharing your personal information
• The categories of third parties with whom we share your personal information
• The specific pieces of personal information we have collected about you

10.2 Right to Delete

California residents have the right to request deletion of personal information we have collected, subject to certain exceptions permitted by the CCPA/CPRA.

10.3 Right to Correct Inaccurate Information

Under the CPRA, California residents have the right to request correction of inaccurate personal information that we maintain about them.

10.4 Right to Opt Out of Sale or Sharing of Personal Information

California residents have the right to opt out of the "sale" or "sharing" of personal information as defined under the CCPA/CPRA. We do not sell your personal information for monetary consideration. However, certain uses of cookies and advertising technologies may constitute "sharing" under California law. You may exercise this right by contacting us at [email protected].

10.5 Right to Limit Use of Sensitive Personal Information

If we collect sensitive personal information (as defined by the CPRA), California residents have the right to direct us to limit the use of such information to purposes permitted by law.

10.6 Authorized Agents

California residents may designate an authorized agent to make privacy rights requests on their behalf. We may require proof of authorization and may verify the consumer's identity directly.

10.7 CCPA Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information as defined under the CCPA:

• Identifiers (name, email address, IP address, account usernames)
• Commercial information (order history, products purchased, purchasing tendencies)
• Internet or other electronic network activity information (browsing history, search history, interactions with our website)
• Geolocation data (approximate location derived from IP address; precise location with your consent)
• Inferences drawn from personal information to create a profile about your preferences

11. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or maintain personal information from children under the age of 13 in violation of the Children's Online Privacy Protection Act (COPPA). We also do not market our services to children or individuals under the age of 18.

If you are a parent or guardian and you believe that your child under the age of 13 has provided personal information to us without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We do not intentionally direct our website content, marketing materials, or promotional activities toward minors. If we discover that we have inadvertently collected personal information from a child under 13, we will delete it as soon as reasonably practicable.

12. International Data Transfers

Dion's Pizzas is based in the United States, and our primary data processing activities take place within the United States. However, some of our third-party service providers (including cloud infrastructure providers, analytics platforms, and communications tools) may process your personal information on servers located outside of the United States.

When your information is transferred internationally, we take steps to ensure that appropriate safeguards are in place to protect your data in accordance with applicable law. These safeguards may include:

• Contractual agreements with service providers that require them to maintain appropriate security and privacy standards
• Reliance on service providers who participate in recognized data transfer frameworks or whose jurisdictions offer adequate data protection
• Technical and organizational security measures appropriate to the risk of processing

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and to other countries where our service providers operate, which may have different data protection laws than your country of residence.

13. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, payment gateways, or other external services that are not operated or controlled by Dion's Pizzas. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of any third-party website or service.

When you click on a link to a third-party website, you will be subject to that website's privacy policy and terms of service. We encourage you to review the privacy policies of any third-party websites you visit. The inclusion of a link to a third-party website does not constitute our endorsement of that site's privacy practices.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, business operations, applicable law, or technological developments. When we make material changes to this policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date
• Send an email notification to registered users at the email address associated with their account (where required by law or where changes are material)
• Display a prominent notice on our website for a reasonable period following the update

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

For significant changes that require your explicit consent (such as new uses of personal information that are materially different from those described at the time of collection), we will seek your consent before applying such changes to your personal data.

15. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities include:

15.1 Federal Trade Commission (FTC)

The FTC is the primary federal consumer protection agency responsible for addressing unfair or deceptive data privacy practices. You can file a complaint with the FTC at:

• Website: reportfraud.ftc.gov
• Phone: 1-877-382-4357
• Mail: Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580

15.2 California Privacy Protection Agency (CPPA)

If you are a California resident, you may also file a complaint with the California Privacy Protection Agency, which is responsible for enforcing the CCPA/CPRA:

• Website: cppa.ca.gov
• Email: [email protected]

15.3 California Attorney General

California residents may also contact the California Attorney General's Office regarding CCPA rights:

• Website: oag.ca.gov/privacy

15.4 State Attorneys General

Residents of other states may have the right to file complaints with their respective State Attorney General's office regarding violations of applicable state privacy or consumer protection laws. We encourage you to consult your state's official government website for guidance on submitting such complaints.

Before filing a complaint with a regulatory authority, we encourage you to contact us directly so that we have the opportunity to address your concerns. We are committed to resolving any privacy issues in a fair, transparent, and timely manner.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our privacy team. We are committed to working with you to resolve any issues promptly and transparently.

When contacting us about a privacy matter, please include your full name, the email address associated with your account, a clear description of your request or concern, and any relevant details that will help us address your inquiry efficiently. We will acknowledge receipt of your request within 10 business days and provide a substantive response within 30 calendar days.